31 Empathetic Statements for When You Don’t Know What to Say (2023)

31 Empathetic Statements for When You Don’t Know What to Say (1)

(Video) How To Empathy! Do You Really Know What Someone is Going Through? Bonus Empathetic Statements

Laura Click

(Video) 8 Toxic Things People Say To Each Other (Without Realizing It)

Nov 1, 2017


5 min read


(Video) A horrific act was committed. 31 years later he seeks parole.
(Video) 5 Toxic Phrases that Hinder Your Progress in Language Learning

(Video) Therapy & Theology: Stop the Shame Scripts Holding You Back

Do you struggle to find the right words when someone shares something difficult? This list will help you show that you care.

31 Empathetic Statements for When You Don’t Know What to Say (2)

When something terrible happens to a friend or loved one, it can be difficult to know what to say.


How do you express empathy in words? ›

OhMD's guide to showing empathy over text
  1. “I'm here for you.”
  2. “What do you need right now?”
  3. “I'm happy to listen any time.”
  4. “I'm sorry you are going through this.”
  5. “That sounds really challenging.”
  6. “I can see how that would be difficult.”
May 11, 2022

What is a good empathy statement? ›

I would feel X too in that situation

By confirming that you would feel the same way, you create a sense of accord. It not only shows empathy for the customer's plight, but also assures them that their feelings are understandable.

What is a good sentence for empathetic? ›

His followers found him easy to talk to, an attentive listener and empathetic. Horizon helps to explain why dogs are such empathetic and intelligent creatures.

What is silent empathy? ›

Silent empathy is a quick process to identify what the other person may need emotionally or physically in that moment. By understanding them in this way, it helps you calm down by seeing them as human and not as the cause of your stress.

What can I say instead of apologizing? ›

Instead of apologizing, use phrases like '“I'd love to add,” “I think that,” or “Here's a different perspective.” These phrases help you contribute without sounding scared to do so.

What is an example of empathetic apology? ›

Below is an example of how we teach empathy:

After all, I used the word sorry in my statement to Mary. But I didn't apologize—I empathized! “I'm sorry you spilled the coffee in your lap, and I feel bad you have to go home and change your outfit” is 100 percent empathy. No different than say "sorry" at a funeral home.

Which word is closest in meaning to empathy? ›

Synonyms of empathy
  • sympathy.
  • pity.
  • compassion.
  • kindness.
  • understanding.
  • generosity.
  • tenderness.
  • mercy.

What is a simple example of empathy and sympathy? ›

When you go see someone in grief and tell them how sorry you are, it can feel like you're empathetic to their situation. After all, you know it must be terrible to live a loss like that. Maybe you even take the time to bring them flowers or a card. However, this is an example of sympathy.

What phrases do you use to express sympathy? ›

  • “We are so sorry for your loss.”
  • “I'm going to miss her, too.”
  • “I hope you feel surrounded by much love.”
  • “Sharing in your sadness as you remember Juan.”
  • “Sharing in your sadness as you remember Dan.”
  • “Sending healing prayers and comforting hugs. ...
  • “With deepest sympathy as you remember Robert.”
Apr 20, 2022

What is sympathetic empathetic examples? ›

One example she gives to illustrate this difference: If a sympathetic person sees a houseless person, they might give that person change and go on about their day. An empathetic person, however, would spend time with a houseless person, maybe taking them for a meal, and attempt to connect with them on a human level.

What is a reassurance statement? ›

What Are Reassurance Statements? Reassurance statements refer to the phrases used by contact centre agents to remove a customer's fear or doubt. They are important as they help customers feel confident that their questions and issues will be resolved as efficiently as possible.

What are the 4 qualities of empathy *? ›

Theresa Wiseman, a nursing scholar, noted four attributes of empathy:
  • Perspective taking.
  • Stay out of judgment.
  • Recognize emotions.
  • Communication.
Dec 11, 2016

What is empathy simple words? ›

Emotion researchers generally define empathy as the ability to sense other people's emotions, coupled with the ability to imagine what someone else might be thinking or feeling.

What are 3 sentences using empathy? ›

My dad was a very tolerant man and had great empathy with people. It is impossible not to feel intense empathy with these athletes. His empathy is one of his advantages. He had a great empathy with horses and was a people person as well.

Can you give me example of empathy? ›

For example, you likely smile and take the trouble to remember people's names: that's empathy in action. Giving people your full attention in meetings, being curious about their lives and interests, and offering constructive feedback are all empathic behaviors, too.

What are signs you lack empathy? ›

Not listening to other people's perspectives or opinions. An inability to cope with emotional situations. Lack of patience for other people's emotional reactions. Reacting with impatience or anger when frustrated with other people.

What is a person with no empathy called? ›

Psychopathy is a personality disorder characterized by a lack of empathy and remorse, shallow affect, glibness, manipulation and callousness.

What is being low empathy like? ›

Someone with low empathy may joke about someone's emotions or circumstances. They may also have a difficult time actively listen to you. They could also act chirpy or indifferent after you just expressed feeling sad or stressed. Someone who is empathetic might try to cheer you up if they see you down.

What is the best word to say sorry? ›

6 Unique Ways to Say “Sorry” When You Make a Mistake
  1. 1 My apologies. My apologies is another word for “I'm sorry.” It's rather formal, so it's fine for business contexts. ...
  2. 2 Pardon/pardon me/I beg your pardon. Pardon is a verb which means to allow as a courtesy. ...
  3. 3 Excuse me. ...
  4. 4 Mea culpa. ...
  5. 5 Oops/whoops. ...
  6. 6 My bad.
May 22, 2019

How do you express deep apology? ›

How to apologize genuinely
  1. Acknowledge the offense. Take responsibility for the offense, whether it was a physical or psychological harm, and confirm that your behavior was not acceptable. ...
  2. Explain what happened. ...
  3. Express remorse. ...
  4. Offer to make amends.
Apr 13, 2021

How do you apologize to someone you hurt unintentionally? ›

How to Apologize to Someone You Hurt
  1. Understand the Situation. An often overlooked step in the process of apologizing is figuring out what needs to be apologized for. ...
  2. Say Sorry. A simple “sorry” likely won't do the situation justice, but it's a good start! ...
  3. Acknowledge your Actions. ...
  4. Express Remorse. ...
  5. Make it Right.

What is a strong apology? ›

A sincere apology should acknowledge the mistakes and try to show that you have learned from them. It can be as simple as saying, “I regret my decision” or “I apologize for my mistake”. It should not sound like an excuse or justify what you did wrong in any way.

What does a heartfelt apology look like? ›

A sincere apology contains the phrase “I'm sorry” and is followed by the thing that happened. (“I'm sorry I hurt your feelings by not inviting you to the birthday party.”) These words are important as they signify someone taking responsibility for what happened.

What is the word for fake empathy? ›

pseudo-empathy (uncountable) The understanding of the thoughts, feelings, or emotional state of another person, but without identification, care or urge to improve their condition. The power to manipulate another person's emotional condition for one's own benefit.

What is too much empathy called? ›

Hyper-empathy syndrome occurs when you are too in tune with other people's emotions and mirror them to the same intensity. In other words, you care too much. People with hyper-empathy may find it hard to regulate their emotions and may have a tendency to pick up on negative feelings.

What is extreme empathy called? ›

But what you may not be aware of, is that some people can experience extreme empathy, known as hyper-empathy, where they are very sensitive and highly tuned-in to others' emotions.

What is the golden rule of empathy? ›

Empathy can motivate us to be good to others as we can imagine what it would be like to be in their position and think about how we would wish to be treated. Here, then, lies the origin of The Golden Rule. The Golden Rule can be expressed positively: 'Treat others as you would like to be treated yourself.

What is a dark empath personality? ›

What Is a Dark Empath? A dark empath is a term that describes someone who exploits their ability to understand how other people think and feel. They can recognize another person's perspective while also showing signs of psychopathy, narcissism and Machiavellianism.

What are the 5 attributes of empathy? ›

  • They believe in the universality of life. As humans, we crave connection, attention and compassion. ...
  • They listen actively without the intent to solve. Empathetic people listen with patience. ...
  • They are free of judgement. ...
  • They are incessantly in the present. ...
  • They don't compare.
Mar 10, 2020

What are three types of effective empathic responses? ›

Goleman identifies three types of empathy, each of which are important for effective leaders:
  • Cognitive Empathy: the ability to understand another's perspective. ...
  • Emotional Empathy: the ability to physically feel what another person feels. ...
  • Empathic Concern: the ability to sense what another needs from you.
Feb 16, 2018

What 3 things can you do to actively empathize with others? ›

Practice Empathy
  • Talk to New People. Trying to imagine how someone else feels is often not enough, researchers have found. ...
  • Try Out Someone Else's Life. ...
  • Join Forces for a Shared Cause.

What are 3 ways to empathize? ›

Some great places to start are:
  • Become curious about people you don't know. Empathetic people are people who are curious about those around them. ...
  • Focus on similarities rather than differences. ...
  • Put yourself in someone's shoes. ...
  • Listen, but also share. ...
  • Connect with social action movements. ...
  • Get creative with it.

What is an example of a Level 3 empathic response? ›

The language of level-three empathy includes phrases like, “It seems to me you might be feeling …” and “I wonder if what you're saying is … ” and “If I were in your place, I might be feeling … is that where you're at?” Level-three empathy takes practice.

What is toxic empathy? ›

Toxic empathy is when a person over-identifies with someone else's feelings and directly takes them on as their own. For example, feeling anxious for a friend when they're facing stress at work can be normal.

What are the 4 A's of empathy? ›

Affirm – You are on the right track, Vineet, your suggestion is helpful. Acknowledge – I can see you feel frustrated with the poor implementation. Appreciate – Your ability to persuade the buying committee has moved us forward. Assure – Don't worry, I can solve this.

What are the 3 best ways to respond to difficult emotions? ›

Dealing With Difficult Emotions
  • Step 1: Identify the Emotion. Learning to notice and identify your feelings takes practice. ...
  • Step 2: Take Action. Once you've processed what you're feeling, you can decide if you need to express your emotion. ...
  • Step 3: Get Help With Difficult Emotions.

Is empathy a skill or trait? ›

Being empathetic is a description of a character trait. “She's so empathetic.” This is used to describe someone who frequently practices empathy--probably someone that you think is just nice, a good friend, or someone you feel connected and supported by.

What are the five 5 key elements of empathy? ›

Daniel Goleman identified five key elements of empathy.
  • Understanding Others.
  • Developing Others.
  • Having a Service Orientation.
  • Leveraging Diversity.
  • Political Awareness.

What is the most effective form of empathy? ›

Compassionate Empathy is taking the middle ground and using your emotional intelligence to effectively respond to the situation with loving detachment. We don't get sucked in and take on the person's burden or feeling.

What are the 5 levels of emotional awareness? ›

The levels of emotional awareness in ascending order are (1) awareness of physical sensations, (2) action tendencies, (3) single emotions, (4) blends of emotions (i.e., feeling multiple emotions at once), and (5) blends of blends of emotional experience.

What is an example of empathetic understanding? ›

For example, leaning in, arms and legs uncrossed, communicates you are interested in what the client is saying and empathizing with their feelings. You cannot fully know what the client is going through, yet reflecting back how you perceive their emotional position shows empathy.

What is empathic listening 7 Habits? ›

Via The 7 Habits of Highly Effective People: “In empathic listening, you listen with your ears, but you also, and more importantly, listen with your eyes and with your heart. You listen for feeling, for meaning.


1. Cultural Awareness Panel March 31, 2022
(Society of American Military Engineers)
2. Therapy & Theology: Red Flags We Shouldn’t Ignore in Relationships
(Official Proverbs 31 Ministries)
3. Secrets Revealed: How to Earn $21K a Month | Sales Training
(Jeremy Miner)
4. PSYCHOLOGICAL TRICKS To Boost Your Influence, Income, and Impact TODAY! | The Mel Robbins Podcast
(Mel Robbins)
5. Not for Profit - Getting ready for 31 December 2022 Reporting
(BDO Australia)
6. Lets Talk Horus Rising with Dan Abnett
(Mira Manga)
Top Articles
Latest Posts
Article information

Author: Dan Stracke

Last Updated: 01/07/2023

Views: 5311

Rating: 4.2 / 5 (43 voted)

Reviews: 90% of readers found this page helpful

Author information

Name: Dan Stracke

Birthday: 1992-08-25

Address: 2253 Brown Springs, East Alla, OH 38634-0309

Phone: +398735162064

Job: Investor Government Associate

Hobby: Shopping, LARPing, Scrapbooking, Surfing, Slacklining, Dance, Glassblowing

Introduction: My name is Dan Stracke, I am a homely, gleaming, glamorous, inquisitive, homely, gorgeous, light person who loves writing and wants to share my knowledge and understanding with you.